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Help

How we fit help you?

Quick answer about chat, safety, Doe Pay and business for DOE.

How to start

DOE dey free?

Yes. Chat, voice note, call, group and status na free. Na only your data or Wi-Fi you go pay for. Na business dey pay for extra things like ads and bulk message.

How I go take join?

Download DOE, put your phone number, then type the 6-digit code wey we send you for SMS. After that, put your name and photo if you like.

My sign-up code no come

Check the number and your network, wait small, then ask for new code. Each code dey work for 5 minutes. E still no come? Email support with your number.

How I go see my people for DOE?

Allow DOE see your contacts. E dey check scrambled copy of the numbers, no be your contact list itself, then show who don already join. Invite the rest.

I fit use DOE for computer?

Yes. Open DOE Web for your browser. For your phone, go You → Linked computers and scan the QR code. Your phone fit log the computer out anytime.

I fit use DOE for Pidgin?

Yes. Go You → Language and pick Naijá. Every screen go change sharp sharp.

Chat and call

Wetin the ticks mean?

One tick: e don send. Two ticks: e don reach their phone. Two coloured ticks: dem don read am.

I fit send message when network no dey?

Yes. The message go wait for your phone and send by itself, one by one, once network come back.

How I go open group?

For Chats, start new group, pick the people and give am name. Admin fit add or remove people and make another person admin.

How I go post status?

Open Updates and add photo or text. E go comot by itself after 24 hours.

How I go use small data?

On You → Data saver. Photo and voice note wey people send go wait until you tap am. Photo wey you send, we don already make am small.

How I go back up my chats?

Your chats dey only for your phone. On You → Chat backup make e save encrypted copy for your Google Drive every day when Wi-Fi dey. Sign in for new phone and restore am.

How I go make voice call?

Open the chat and tap the phone button. Call no dey use plenty data and e dey encrypted as e dey go.

Privacy and safety

DOE fit read my message?

No. Personal and group message dey lock for your phone before e comot, and na only the phones wey dey the chat fit open am. Our server just pass am and delete am once e deliver.

How I go block or report person?

Open the chat, tap their name, then Block or Report. Person wey you block no fit message you or see your status, and dem no go know. Report dey send their last 5 messages give our safety team.

How I go check say chat dey private?

Tap their name, then Safety number. If the number match for both phones, nobody dey between una.

How I go know scam?

DOE staff no go ever ask you for money, your PIN or login code. Shine your eye for anybody wey dey rush you to pay. Block and report them.

Wetin be Do Not Disturb?

E dey hold promo and bulk message until you want am. Login code, receipt and delivery update go still enter. On am for You → Ads and Do Not Disturb.

Why I dey see ad?

Ads dey show only for public place like Updates and Discover, never inside your chat, and na only the kind wey you on. Tap “Why am I seeing this?” or change am for You → Ads and Do Not Disturb.

My phone don lost

Collect new SIM with the same number, sign in to DOE for the new phone and restore your chat backup. If you no fit enter, email support. No give anybody your code.

Doe Pay

Wetin be Doe Pay?

Send money like message, request am, split bill, buy airtime or light, all inside your chat. E dey come soon for Nigeria.

Who dey hold my money?

Na partner bank wey Central Bank of Nigeria give licence dey open your wallet and hold the money. DOE no dey hold your money and no dey give loan.

Who fit use Doe Pay?

People wey verify with Nigerian BVN or NIN. Na the country for your ID e dey follow, no be your phone number. Others go see waitlist for You, and we go tell them when e open.

How much I fit send for one day?

If you verify with BVN or NIN: ₦200,000 per day. If you verify with both: ₦5,000,000 per day. The app go show how much remain for today.

How I go put money?

Pay with card, bank transfer or USSD from Add money, or send to your wallet account number from any bank or app.

My payment talk “Waiting for the bank”

Bank never confirm am. The receipt go update by itself and dem no go charge you two times. E still dey wait after one day? Contact support with the receipt.

How I go protect my wallet?

Every payment need your 4-digit PIN. No give anybody: DOE staff no go ever ask for am. Change am for Wallet → Payment PIN.

Business

I fit use DOE for my business?

Yes. Open Business tab to set up free profile and catalogue. Customers go message you like normal chat, and your team fit share the inbox.

How I go put DOE chat for my website?

For the business console, copy the website chat code and paste am for your site. People go chat you there and their message go land for your DOE inbox.

How I go get verified tick?

For your business desk, choose Get the verified tick and send your CAC or other registration number. DOE staff dey check am within 2 working days.

You still need help?

Chat with DOE Support, na person go answer you. If na payment, add the receipt. We no go ever ask for your PIN or code.